Abstract:
Conversational user interfaces have a wide appeal for both consumers users and business enterprises. More than half of the consumers today are interested in interacting with a business using messaging apps to solve a problem. As the number of bots on various platform has grown exponentially over the past year, many B2C and B2B companies have incorporated bots in their mobile strategies, and the tools to build chatbots are now readily accessible. This presentation will include an introduction of what chatbots are, their design components and UX best practices.

Learning Outcomes:

• Chatbot’s strengths and weaknesses as a type of interface
• Essential design components for various use cases of bots
• Build a conversation script or create a user story